Salon Policies & COVID
The FinishLine is the same however our processes are little different. The guidelines in place are to ensure we meet the highest standards for the safety of you and us. Please do not hesitate to email us with any questions regarding any policies or procedures.
We will not be taking walk-in appointments. Shopping or curb-side pick up can occur (please call for details)
Our lobby is now open, feel free to wait in your car or come into the lobby – we are getting ready for you, no need to arrive too early.
Only one client per stylist will be allowed in the main salon.
Bring only what you will need, beverages will not be offered or recommended.
A mask is still required for anyone entering our salon.If you do not have one, we will provide one for a nominal charge.Your mask cannot be removed during your visit.
Your stylist will escort you to the washroom where you will be required to wash your hands for 20 seconds.
– Trying a “New” style that you just can’t adjust to? Let us know within 7 days. We will get you back in and have you tweaked up in no time!
– Our stylists time is valuable. Thank you for understanding that we reserve time for you and therefore 24 hours notice of appointment cancellation is required. Any cancellation of less than 24 hours may be charged a $25 fee on your next visit. Full payment in advance may be required for those with a history of cancellations or not showing up.
– Should you be running late, we will hold your appointment for 15 minutes provided we hear from you. If you are more than 15 minutes late the service will be adapted to the time left and the full amount will be charged.
Pre-Booking or Special Occasion Policy
– A 20% down payment is required to hold a large booking (3 or more hours)(3 or more clients). Non refundable if a timely fashion is not considered.
Retail Return Policy
– Most retail products can be replaced or refunded within 30 days of purchase with the exception of any products which can be opened and touched (for sanitary reasons i.e. Wigs, pastes or cosmetics).